FAQs

This is where you will find The Head Or The Heart Designs policies. If a question is not answered, please feel free to email me and I will do my best to answer your question!

About my earrings:

*Please know before buying* All earrings and necklaces are hand made from scratch, so there might be slight imperfections. I try my absolute best to eliminate bubbles and markings. However, because they are handmade, it is impossible to make them blemish-free. I will never send out earrings with large imperfections, but I also believe handmade means knowing and being proud of the slight imperfections. Each piece is an artwork. If you like pieces that are different and unique, then you are in the right spot!

RETURNS AND EXCHANGES

Returns for damaged earrings are accepted within 30 days of purchase. Other damaged returns will be met on a case-by-case basis. If you are not happy with a purchase, exchanges are accepted within 5 days after receiving your product. No returns are accepted for custom pieces. If you are returning due to product damage, you can only receive a duplicate of your previous order. Please note I send out returns/exchanges 7 business days after receiving the original pair.

Please email for return address. When returning, all jewelry must be returned in proper protective packaging. Any jewelry that arrives damaged will not be refunded. If they need to be remade, the customer is liable to pay the full price for another pair.

Polymer clay is very durable.  To clean, simply use a cotton swab and pure acetone to remove any make-up or debris.  Please do not bend your earrings, bracelets or necklaces.  Treat these creations like you would any of your other jewelry, with care.  I understand that accidents do happen, so if for some reason your jewelry piece breaks, please contact me via email as long as it is within 90 days of purchase. Typically if it has been 90 days since the purchase, no refund or replacement will be given. No Instagram DMs regarding replacements or orders will be accepted.

SHIPPING:

All regular in-stock items will ship in 5-7 BUSINESS days. For any custom pieces, please allow 10-14 business days for your items to be made and shipped out. If you are ordering earrings that need to be made with special metals, please note the specific need. These will ship in 5-7 business days.

These processing times are to ship out your items. From there, it normally takes 2-3 business days for USPS to deliver your accessories. If for some reason there has been an issue with USPS, please contact them directly first as I cannot control their shipping/handling process. If you have further questions or concerns, please reach out and I will do my best to help, but their mistakes and technicalities are not my responsibility.

You may email me at cathyjdrake@icloud.com.

*emails will be returned within 2-3 days*